Jayne and Vicki are trained and experienced in mentoring staff at all levels of an organisation.

Our mentoring work gives the staff member a space to bounce ideas off, a framework to point them in the right direction, to help them focus on the most important issues, to be their confidential sounding board, to support and motivate them in any stressful and challenging times and to help them to achieve the charity retail business goals and objectives.

We focus on supporting, motivating and inspiring the staff member to work out their own solutions, develop insight and achieve more than they would on their own. We see our role as listening, questioning, challenging, providing feedback, bringing a different perspective, being a sounding board, helping your colleague sort out the many and complex issues of running a charity retail operation and sharing our knowledge and experience with them.

We are non-directive, non-judgemental, positive, open minded, flexible and curious.

The frequency and length of the sessions are agreed in advance.  These are a regular 2 hour phone or video-based consultation at a frequency which suits you, or face to face at a shop or other location where a specific piece of work is to be supported or evaluated. We can also hold video calls into your shops if required. 

Contact us to find out more or to discuss your needs. 


We also offer a first class executive coaching service via our Associate, Dan O’Driscoll.

What is involved?

Executive Coaching is a confidential, one-to-one conversation with a trusted outsider. Conversations are typically focused on knowledge, skills and work performance. It provides a sounding board for senior executives and involves focused 1:1 work to help achieve goals, challenge assumptions, provide resources and build confidence.

Coaching offers a personalised approach to meeting today’s challenges and gives you time and space to prepare for the challenges of tomorrow.

Through our bespoke Executive Coaching programme, we work with your leadership team to deliver your goals, improve organisational performance and create lasting impact.

Each client has a unique programme designed for them and built around their experience, needs and goals. All services are individually tailored.

About Dan

Dan O’Driscoll specialises in Executive Coaching and Third Sector Consultancy.

He has over 15 years’ experience working in commercial, charity and higher education sectors in a variety of senior leadership roles, working
for organisations such as Oxfam GB where he was Head of Volunteering and Engagement, the University of Birmingham and The Royal Bank of Scotland.

As a qualified Executive Coach through the Institute of Leadership & Management (ILM Level 7) and an associate member of the European Mentoring & Coaching Council, he has a deep passion in unlocking people’s potential, improving their performance and create lasting outcomes.

Bringing a wealth of experience from a variety of sectors has enabled Dan to deliver practical and pragmatic approaches to his Executive Coaching service. He is also qualified as a Mental Health First Aider (MHFA) through Mental Health First Aid England and is able to deliver MHFA training and support services as part of his coaching portfolio.

How do I know what’s right for me?

If you think this might be something you are interested in – or if you need help to decide between mentoring or coaching, get in touch and we can help create the right support for you.

The mentoring program Jayne Cartwright delivered was a fantastic experience. Having recently stepped up in a senior role Jayne was able to support me through the transition. Jayne’s knowledge and experience in the charity retail sector was invaluable and I had complete trust in her. The biggest thing I took away from the mentoring was the confidence the process gave me to enable me to deliver in my role

Octavia Foundation, Iain Burnett, Head of Retail

I am incredibly grateful for Dan’s time and expertise throughout our sessions.  I think one of our biggest successes was our ability and willingness to communicate openly with each other, and Dan being confident to push and challenge me through various situations.  One thing I really enjoyed was that our sessions were never the same and Dan ALWAYS took into account my goals to tailor our sessions.  I feel like I learned something professionally, and about myself personally, in each session.  And not small things, but things I will continue to reflect on and use to develop in the years to come.


Erin - Head of Alumni Relations