Diane has over 30 years experience in both charity and commercial retail.

In the commercial sector, Diane worked for various well known and independent brands, troubleshooting, opening large new stores and providing store and area management.

In the charity sector Diane worked her way up from regional manager, to operations manager and head of store operations at Save the Children UK, and more recently headed up volunteering and retail for a regional charity.

Diane also worked in the commercial training sector, setting up and delivering customer service and retail NVQ courses.

Diane has led on a variety of change projects including restructures, redesigns, strategy and planning, EPOS transformations, volunteering strategies and ways of working alongside managing large and dispersed teams.

Diane has also presented and run seminars at Charity Retail Association events and Association of Volunteer Managers conferences.

Diane is educated to degree level, with a post graduate diploma in marketing, achieving graduate and later membership status of the Chartered Institute of Personnel and Development, CIPD. She also recently completed a diploma in volunteering management.

To find out more about Diane’s services and how she can support you, get in touch

I would highly recommend the Charity Retail Consultancy in supporting and developing your charity retail team and business. Diane hit the ground running as soon as she started working with us, identifying issues through listening and talking with the team and helping us to come up with solutions. We have all benefited in some way from Diane’s experience and knowledge and have really enjoyed both working with Diane and the coaching sessions she held with us

Rainbows Hospice, Nikki Winterton, Retail Operations Manager

Things are going well here – two new shops in the pipeline after years of none.  The team are flying.  Ever grateful to Diane!


Rainbows Hospice, Jane Burns, Director of Income Generation