Voted Supplier of the Year 2019 - 2022

Established in 2010, we were the first ever consultancy to focus specifically on charity retail – and we like to think we are still the best!

We spot the opportunities and understand the challenges of this resilient and adaptable sector, then work with clients to provide bespoke, practical and sustainable solutions.

We have an unrivalled track record of supporting charities and social enterprises with the development and improvement of their retail offer. With over 60 years combined experience in the sector our knowledge, skills and experience are second to none. 

Learn more about Jayne Cartwright, Founder and Director of The Charity Retail Consultancy

Learn more about Vicki Burnett, Senior Consultant

If you are looking for a Consultancy with integrity, dedication and a passion for the sector, you’ve come to the right place. 

How we work is as important to us as what we do – and we work tirelessly to get the best results for our clients, every single time. Our service doesn’t stop once the bill is paid – we are available to offer guidance and support to our clients well into the future.

We keep up to date and involved with all the current trends and developments across the sector, sharing them via our up to the minute social media accounts.

To learn more about how we work and what makes us tick, take a look at our Values.


We're proud to be associated with some amazing sector organisations

We are long standing members of the Charity Retail Association.

We are members of Inspiring Women Changemakers

We were among the first organisations to sign up to the Show the Salary pledge

We are the only charity retail consultancy to be an approved supplier for HQP

We are a partner of Charitable Recycling Australia

The Charity Retail Consultancy completed a full review of our retail operation during the pandemic and although this provided challenges both Vicki and Jayne easily adapted to the situation.

Vicki then worked closely with the Retail Advisory Committee and presented some very clear recommendations to the Board of Trustees.  The guidance and support along with the huge wealth of knowledge that we were able to benefit from by engaging the services of The Charity Retail Consultancy has been so valuable in the development of our retail strategy.

Vicki was so engaging and easy to work with and her expertise gave us the confidence to push forward with some tough decisions. 

The retail team also made good use of the training courses available to them during furlough.  We are looking forward to continuing our working relationship with The Charity Retail Consultancy and highly recommend their services.

Essex and herts air ambulance trust Head of Retail