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Bespoke, award winning charity retail consultancy

We can help you improve your shops & ecommerce through your people, your product & your processes.

We’ve helped hundreds of charities & not for profits to make the very most from their shops & trading.

Our team is made up of people who have had senior roles within charity retail and other non-profit organisations.

The support we received from Vicki and Jayne was excellent. They took time to understand our situation and our needs, and gave us bespoke and detailed advice. The report we received was extremely comprehensive and provided some really practical tools which we were able to use.

Age UK Sheffield - CEO Steve Chu

Voted in the Charity Retail Awards:

Supplier of the Year 2019-2022

Jayne & Vicki are widely regarded as experienced and passionate leaders within the charity retail sector

As charity retailers ourselves, with years of experience at all levels, we have a deep understanding of the challenges and opportunities running a retail operation can bring.

Since launching the consultancy in 2010, we’ve supported hundreds of charities.


Our recent client satisfaction surveys showed that 100% of respondents said:

  • The Charity Retail Consultancy made a positive financial impact to their retail business
  • We’re good value for money
  • We’re a great resource to the sector
  • They would highly recommend us to other charity retailers


Whatever help you need to support your retail and trading operation, we work very closely with you to understand your needs and to devise bespoke solutions.

We support and guide you along the way so we leave your organisation feeling more confident and in a strong position for the future.


Some recent clients

You can see more of our clients here

St Luke's Hospice
The Air Ambulance Service
Chest Heart & Stroke Scotland

From the blog